How we provide support
We provide support through documentation, direct email assistance, remote diagnostics, and software updates when needed.
Our goal is to help you understand, configure, troubleshoot, and maintain your Cyanview systems as efficiently as possible.
Documentation first
This support site is continuously improved with product information, configuration examples, troubleshooting steps, camera integration notes, known workflows, and repair information.
We are also working on new tools to make the documentation easier to search and interact with, so customers and system integrators can find answers more efficiently.
Official support channel
For technical questions, please contact us through the official support email:
support@cyanview.comWe give priority to this channel because it allows us to track requests properly, involve the right people, and follow up more reliably than through private emails, chat messages, text messages, or phone calls.
A clear written request is usually the fastest way for us to help. It gives us the information we need to understand the issue, check the context, reproduce the problem when needed, and provide a useful answer.
Remote diagnostics
Most issues are handled remotely. When needed, we can help review configurations, check logs, connect to the RCP, and provide guidance, software updates, or fixes.
If the system can be made available online, please include the product serial number in your support request. This lets us identify the system and check the issue more directly when remote support is appropriate.
Phone calls and live support
Cyanview is a small team supporting customers worldwide. We do not currently have dedicated local support in every time zone or a field technician network for on-site interventions.
Unscheduled phone calls and general screen-sharing sessions are often less efficient for technical support, especially when the issue requires checking configurations, logs, software versions, or product details. For this reason, we do not provide direct phone support as the first support channel.
Please start by sending a clear request to support@cyanview.com. If a call, chat, or remote connection is the most efficient next step, we will arrange it from there.
If you purchased your equipment through a reseller or system integrator, you may also contact them directly. They may be able to provide local assistance, first-level support, or on-site help depending on your project and location.